Why is CorrLinks not working right now?

CorrLinks runs on BOP's TRULINCS network which has scheduled maintenance windows. If you can't log in, try again in 30 minutes. If the problem persists, clear your browser cache, try a different browser, or check if your account was suspended for a content violation.

How do I fix a suspended CorrLinks account?

Contact CorrLinks support at 1-800-726-7164. Suspensions usually happen from flagged keywords in messages. You'll need to verify your identity and may need to create a new account if the suspension is permanent.

Why can't CorrLinks find my inmate?

The inmate must first add you to their contact list from inside the facility. You cannot initiate contact. Ask your inmate to add your email address through the TRULINCS terminal. If they already did and you still can't find them, the inmate may have been transferred or lost TRULINCS privileges.

CorrLinks Not Working? 7 Fixes That Actually Work

By Orlando Peña · Updated May 2026

Login errors, missing messages, suspended accounts here are the 7 most common CorrLinks problems and how to fix each one fast.

1. Site Won't Load

TRULINCS has maintenance windows (weeknights). Clear cache, try Chrome/Firefox, or wait 30 min.

2. Login Error

Click "Forgot Password." If email isn't recognized, account may be deactivated call 1-800-726-7164.

3. Account Suspended

Flagged keywords triggered it. Call support, may need a new account with different email.

4. Can't Find Inmate

Inmate must add YOUR email from TRULINCS first. If they did, they may have transferred or lost privileges.

5. Messages Not Sending

CorrLinks silently blocks flagged words. Remove slang, legal terms, financial language and resend.

6. Inmate Not Receiving

Unit may have restricted TRULINCS (SHU, transfer, disciplinary). Contact facility counselor.

7. CorrLinks vs. JPay

CorrLinks = federal (BOP). JPay = state. Wrong system? Use our state lookup.

Still Can't Find Your Person?

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FAQ

Why is CorrLinks down?

BOP maintenance windows. Wait 30 min, clear cache, try a different browser.

How to fix a suspension?

Call 1-800-726-7164. Verify identity, may need new account.

Why can't I find my inmate?

They must add you first from inside. If done, they may have transferred or lost access.

Disclaimer: InmateResearch by 1SitePRo LLC provides Data Research & Analytics only. Not a law firm. No legal advice.